Terms & Conditions

These terms apply when you order from SUGR by Khazeena through sugrbykhazeena.com. By placing an order you agree to them.

Placing an order

• When you place an order you'll get an order number and a page where you can follow its status.
• Your order is accepted once its status changes to "Confirmed". We may decline an order, for example if an item is sold out or the address is outside our delivery area. If we do, we'll let you know.
• Please make sure your name, phone number and address are correct. We may call you to confirm your order.

Prices & discounts

• All prices are in Pakistani Rupees (PKR).
• Any direct-order discount is applied at checkout to the item subtotal. It does not apply to the delivery fee, and we may change or end it at any time.
• We may change prices or menu items at any time. The total shown when you place your order is the amount you pay.

Delivery

• We currently deliver only within Bahria Town, Lahore. The delivery fee is shown at checkout.
• Delivery times are estimates.
• Someone should be available at the address to receive the order.

Payment

• For cash on delivery, pay our rider when your order arrives. Please keep the exact amount ready if you can.
• Any other available payment methods are shown at checkout.

Product information

• Our cookies are handmade, so each one may look slightly different from the photos on this website.
• Our kitchen handles nuts, wheat, dairy and eggs. If you have an allergy, contact us before ordering. See our refund policy.

Refunds & cancellations

See our Refunds & Cancellations policy.

Changes & contact

We may update these terms from time to time; the latest version is always on this page. These terms are governed by the laws of Pakistan. Questions? WhatsApp us at 0339 5400416.